It's not what I understand so far- But i haven't been following closely until the trial started, so maybe I missed soome stuff.
What I understand so far, is that they're not saying AEG was unwilling to help, they're saying that AEG created a dangerous sitauation by negligently hiring Murray that lead them to get involved in Michael's health problems, misundersand the situation , take wrong decisions that made things worse.
The dangerous situation is let the production costs become a problem, and then hire Murray instead of letting Michael deal with it, by paying him an advance . Insurance was not completely secured. Money , and so time, became a problem. AEG was afraid of a cancellation, because production costs were bigger than what the insurance would have paid. They misunderstood the problem, thinking Michael had psychological issues, and put him and Murray under pressure, which made things worse.
Ideally, production costs would not have gotten out of hand, they would not have gotten involved with Murray, the situation would have been easier to deal with.
instaed of pressuring Michael to rehearse, they could/should have allowed more time, and could / should even have suspected Murray. Since they "chose" to get involved with Michael's health by hiring Murray, they could have supervised him with other "harmless" healthcare profesionals (nutritionnist, psychologist, physical therapist) that would have spotted that Murray's behavior was weird. They would never have suspected propofol, but they would have alerted about Murray's behaviour.
That's what i understand so far. It's merely assumptions, we'll see how Panish will connect the dots, and how AEG will present their side of the story. That's why AEG's defense , or at least what we've seen of it so far, (Michael being an extreme drug addict who fooled everyone, minimising Murray's role, attacking the Jacksons) seems very weak to me, and even worse than what the jacksons have been doing so far. It sounds like they're only trying to reduce the damages, but they don't answer the questions.
About Michael refusing the physical therapist, I bet Murray is behind this, and told Michael he didn't need them. It can be seen as red flag, Murray should have welcomed the help.
It's clear how AEG wants to deal with Murray , I'm not sure about the Jacksons if Murray eventually testifies.
To be completely honest, i could be influenced by my culture. I'm french, and here, an employer or partner getting involved with someone's health is a huge NO NO. I'm pretty sure AEG would be found liable here. The doctor can NOT be your employee, or independant contractor, or connected with you in any way. You don't discuss anything with a doctor other than the dates the person will be unavailable, or, if necessary, how to adapt the work to a sick employee. If a doctor requests that the work be adapted, you will have to accept it, in some cases it will have to be confirmed by a second doctor.
For example, when we are on sick leave, the employer doesn't know the reason, he just knows the dates. As an employer, you're not even supposed to call the sick employee on the phone at home, that could be seen as pressuring the employee.
If something happens at work, an employee gets sick or has an accident, if you are not a medical professional, you don't assume anything. If you don't want to be held responsible, as a manager, the only reasonable thing to do is to call a doctor, and let the doctor make the decision with the employee. You would leave the room and let them talk, and let them make a decsion without interfering whatsoever.
If an employee is on a sick leave and comes to work, you're expected to send him/her back home, even if the employee wants to work. If you don't , you can be found liable if something happens.
So maybe our way of seeing this is influencing my perception of what we're hearing so far, I don't know how these things work in the US.