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'Official Michael Jackson Opus' (All Threads Merged)

I was told on Friday last week (after I contacted them AGAIN by email) that the reality cards were going to be dispatched over the weekend and that I would receive it by Monday at the latest (yesterday!).Still not received it.

They told me that I would get the actual card as this is what I asked for right from the start so this is what I am told I will get, When I don't know!

I can't believe that some of you still haven't received your books and here's me complaining about not getting the reality card :(
 
I am still waiting for the book. They sent me an email at the beginning of February saying my book would be delivered by February 12. Then on February 11 I received another email saying there were further delays but they would dispatch the book within 7 days. Well, 7 days are long gone, and the book is not here. I emailed them on Sunday but so far, haven't even received any reply.
 
What is that card you are talking about?

I recieved the book a long time ago, but I haven't got a card.
 
OMG PCR I can't believe there're still no news about your Opus, this is so ridiculous!!!

How was your trip sweetie?
 
Forgive me if this has been covered elsewhere in this thread but I haven't been able to find it!

Has anyone received more than one copy of an Opus in error? In particular a second copy direct from Opus?

I have contacted them about returning a duplicate I received and they are making me regret my decision to be honest and tell them, the way they are behaving!
 
Dianelesley said:
Forgive me if this has been covered elsewhere in this thread but I haven't been able to find it!

Has anyone received more than one copy of an Opus in error? In particular a second copy direct from Opus?

I have contacted them about returning a duplicate I received and they are making me regret my decision to be honest and tell them, the way they are behaving!
Click to expand...

I remember someone receiving an extra copy by mistake but I can't remember who.They rang Opus and Opus let them keep the extra copy at no extra cost.
 
Pitcorthie said:
I was told on Friday last week (after I contacted them AGAIN by email) that the reality cards were going to be dispatched over the weekend and that I would receive it by Monday at the latest (yesterday!).Still not received it.

They told me that I would get the actual card as this is what I asked for right from the start so this is what I am told I will get, When I don't know!

I can't believe that some of you still haven't received your books and here's me complaining about not getting the reality card :(
Click to expand...

interesting... so will everyone receive a card? or only those that ask? opus are completely useless imo
 
I forgot about the card...wonder when we'll receive it???
So sorry for those of you who havent received the book yet!! Hoping it will arrive for you guys soon!
 
I was told this (by Opus) about the reality card...

"On the Reality Card side of things, after conducting much market
research we have decided to go with the codes rather than the cards due
to fraudulent risk with postage etc. When the site goes live in a
couple of weeks you will be able to follow the instructions and download
the Reality experience using your unique code. Please let me know if
you have not received your code and I will generate one immediately for
you."
 
PEOPLE THIS IS IMPORTANT. PLEASE READ

Cali, an MJ fan from California, who's been in touch with Kraken on behalf of those of us who haven't got their books yet, is asking everyone (even those who received the books already) to join her e-mailing campaign to let the Kraken people know that we are tired of the way they treat their customers.

Here's a post from her blog.

Tuesday, February 23, 2010

Calling ALL MJ fans who ordered MJ Opus!

OK FOLKS-- IT'S EMAIL TIME!
The fans who are still waiting for their Opuses (Opi) are being told there is another 2-3 WEEK wait for their orders. These are the people who PREordered just like you. Now I need your help!!

I need each of you, whether you have your Opus or not to send the email just below this post to each of the following


andy@krakengroup.com
lara@krakengroup.com
customercare@michaeljacksonopus.com
karl@krakengroup.com


I have gathered all the details, and it has a disclaimer in there this is only partial documentation. (Cause it really is). The above addresses are for Opus UK. I need you to post this on your forums-- and ask EVERYONE to send at least one email a DAY to the addresses. We need EVERYONE to do this.


For those of you who have your Opus, please realize you are still missing part of your order (OR card) and you may need help with that. So, right now please raise your voice with ours--as one.


One a day and repost. I am still working with my contact but please trust in me -- ok?


If you want to see what I'm adding to the top of the email I'm sending, please go here-- you'll love the emocons. Look for post #2060


Much L.O.V.E.
Cali
Click to expand...
I am asking everyone on this forum to support this campaign and e-mail the following text to Kraken ONCE A DAY until they do something about the situation.

andy@krakengroup.com
lara@krakengroup.com
customercare@michaeljacksonopus.com
karl@krakengroup.com


Andy, Lara, CustomerCare & Karl,

This is partial documentation of the delivery promises you have made to your customers since December. Please rectify this without further excuse or delay.

Argentina
Dec 29th Opus UK notified Argentina delivery after Jan. 4th
Jan 7th Opus UK notified Opus' in Port of Los Angeles; Fed Tracking info would be sent Monday Jan 11th, Delivery by January 15th
Jan 11th Opus UK notified computer problems. Fed Ex Tracking info would be sent Tuesday Jan 12th
Jan 14th Cali talked to Andy notified customs problems (similar to Brazil). Fed Ed Tracking would be sent Monday Jan 18th, Delivery January 22nd
Jan 20th Opus UK notified delivery now expected week of Jan 25th
Jan 26th Opus UK notified delivery now expected beginning Wed Feb 3rd
Jan 29th Opus UK notified that Tax ID numbers are needed from each customer and shipment is expected Feb 4th.
Feb 11th Opus UK mass email to customers Opus to be dispatched by Feb 18th
Feb 23rd Opus UK notified delivery delay of 2-3 weeks.

Australia
2 Pre Order customers Cali notified Andy since Jan 14th

Brazil
Dec 29th Opus UK non responsive to customers
Jan 12th Andy replied shipment early week of Jan. 18th with Fed Ex Tracking info emailed before that.
Jan 13th Andy replied shipment costs more than what customer paid for Opus. Shipment to begin within 7 days.
Jan 14th Cali talked to Andy notified customs problems (similar to Brazil). Fed Ed Tracking would be sent Monday Jan 18th, Delivery January 22nd
Jan 20th Opus UK notified delivery now expected week of Jan 25th
Jan 26th Opus UK notified delivery now expected beginning Wed Feb 3rd
Jan 29th Opus UK notified that Tax ID numbers are needed from each customer and shipment is expected Feb 4th.
Feb 11th Opus UK mass email to customers Opus to be dispatched by Feb 18th
Feb 23rd Opus UK notified delivery delay of 2-3 weeks.

Chile
Dec 28th Opus UK non responsive to customers
Dec 29th Opus UK non responsive to customers
Jan 6th Opus UK notified delivery now expected by Jan 15th, with Fed Ex Tracking info email before that.
Jan 12th Andy replied shipment early week of Jan. 18th with Fed Ex Tracking info emailed before that.
Jan 13th Andy replied shipment costs more than what customer paid for Opus. Shipment to begin within 7 days.
Jan 14th Cali talked to Andy notified customs problems (similar to Brazil). Fed Ed Tracking would be sent Monday Jan 18th, Delivery January 22nd
Jan 20th Opus UK notified delivery now expected week of Jan 25th
Jan 26th Opus UK notified delivery now expected beginning Wed Feb 3rd
Jan 29th Opus UK notified that Tax ID numbers are needed from each customer and shipment is expected Feb 4th.
Feb 11th Opus UK mass email to customers Opus to be dispatched by Feb 18th
Feb 23rd Opus UK notified delivery delay of 2-3 weeks.

China Preorder
Cali Notified Andy Opus UK Jan 14th

Germany
Pre Order customer Cali notified Andy since Jan 14th

Ireland
Cali notified Andy since Jan 14th

Netherlands Customers NYTram
Netherlands Opus deliveries began Jnauary 6th
Jan 14th Cali called Andy Opus UK asking for specific assistance.
Jan 15th Andy Opus UK was given email address for Netherlands customer; Andy emailed customer for full customer details; Customer sent info; Andy replied would be checked into Jan 15th or Jan 18th
Jan 18th Andy Opus UK notified Cali his Blackberry rollerball broke over the weekend. Emails backed up due to not being able to work them over the weekend.
Jan 22nd Andy Opus UK notified customer Opus would be sent following week, with Fed Ex Tracking info to be sent by Wed Jan 27th
Jan 27th No Fed Ex Tracking info sent to customer
Feb 1 Andy Opus UK to send Opus week Feb 8th
Feb 11th Opus UK mass email to customers Opus to be dispatched by Feb 18th
Feb 19th Cali emailed Andy cc: Lara Opus UK asking status of customer's Opus (no reply)

Philippines
Pre order customer Cali notified Andy Opus UK since Jan 14th

Russia
Dec 16 Opus UK non responsive to Russian customer's email
Dec 18 Opus UK non responsive to Russian customer's email
Dec 20 Opus UK non responsive to Russian customer's email
Dec 21 Opus UK non responsive to Russian customer's email
Dec 22 Opus UK non responsive to Russian customer's email
Dec 23 Opus UK non responsive to Russian customer's email
Dec 27 Opus UK non responsive to Russian customer's email
Jan 4th Fed Ex Tracking info received
Jan 5th Problems discovered by customers with waybills. (Similar to Ukraine) Customs fees $175 due to incorrect waybills
Jan 11th More problems for Moscow. No customs broker at Fed Ex and Opus are not present for Moscow.
Jan 14th Cali called Andy Opus UK. Waybills would be corrected or a new shipment would be sent. Existing shipment in Russia would be returned.
Jan 20th Opus UK non responsive to request for update.
Jan 29th Opus UK notified books would be reshipped week beginning Feb 2nd
Feb 11th Opus UK mass email to customers Opus to be dispatched by Feb 18th
Feb 23rd Opus UK notified delivery delay of 2-3 weeks.

Sweden
Pre-order customer Cali notified Andy Opus UK since Jan 14th

Ukraine
Jan 6th Opus UK notified books to be delivered Jan 11th
Jan 11th Waybill sent by Opus UK was priced at current retail ($450 local exchange), not pre-order price-- making the Customs fee an additonal $150.
Jan 14th Cali called Andy Opus UK. Waybills would be corrected or a new shipment would be sent. Existing shipment in Ukraine would be returned.
Jan 20th Opus UK non responsive to request for update.
Jan 29th Opus UK notified books would be reshipped week beginning Feb 2nd
Feb 11th Opus UK mass email to customers Opus to be dispatched by Feb 18th
Feb 23rd Opus UK notified delivery delay of 2-3 weeks.

UK customer
Sam ordered December 26th. Opus still not received. Cali notified Andy and Lara Feb 22. Customer has been following up directly with Opus UK until this point.
Click to expand...
THANK YOU!!!
 
CHILE ANOTHER 2-3 WEEKS DELAY??????????????????????

WHAT???????????????????????

I DIDN'T RECEIVE THAT INFORMATION, I HAVE WRITEN TO THEM AGAIN AND AGAIN AND IT'S JUST NOW THAT I KNOW ABOUT THIS!!!!!!!!!!

words_2.gif
 
Yeah.... You can easily take another vacation without worrying that it might arrive while you are away *sigh*
 
kathiejmie said:
Yeah.... You can easily take another vacation without worrying that it might arrive while you are away *sigh*
Click to expand...

damn....
:no:

I just sent them a very sweet email. Polite, but strong. Sick of it.
I will now contact my credit card company. This must be ilegal.
And yes! I should go on vacations againg and the Opus will be still stuck somewhere... somewhere... where???? Andy told my last week our books were already in Chile and that I will receive mine by Friday... it's the 24th already, this is insane and, most of rude. I am not used to receive this kind of treatment. Who would be? -_-
 
I have never thought we would get such treatment from what seemed to be a respected seller.
 
kathiejmie said:
PEOPLE THIS IS IMPORTANT. PLEASE READ

Cali, an MJ fan from California, who's been in touch with Kraken on behalf of those of us who haven't got their books yet, is asking everyone (even those who received the books already) to join her e-mailing campaign to let the Kraken people know that we are tired of the way they treat their customers.

Here's a post from her blog.

I am asking everyone on this forum to support this campaign and e-mail the following text to Kraken ONCE A DAY until they do something about the situation.


THANK YOU!!!
Click to expand...



I have mine but I am happy to help. Thank you for the effort you have gone to to help others.
 
They're ripping of the fans. If you want you can check with london chamber of commerce, they will be glad to assiste you and check things at Kraken or write them directly asking to be refunded cancelling your order.

Ele
 
can someone let me know if you purchased your opus from the times offer in the u k? i did and i have my book but not head anything about the reality card
 
PCR said:
damn....
:no:

I just sent them a very sweet email. Polite, but strong. Sick of it.
I will now contact my credit card company. This must be ilegal.
And yes! I should go on vacations againg and the Opus will be still stuck somewhere... somewhere... where???? Andy told my last week our books were already in Chile and that I will receive mine by Friday... it's the 24th already, this is insane and, most of rude. I am not used to receive this kind of treatment. Who would be? -_-
Click to expand...

This is torture, and it should be illegal.
 
Um someone talking about Kraken sending two by mistake? Yeah that was to me (Ireland). I ordered mine in August and got it the day after St. Stephens' Day then a few days later, another one arrived on my door-step! I was only charged once for the Opus and I felt annoyed at not getting it before Christmas as promised, but knew that so many fans weren't getting theirs and it wouldn't be fair to keep the second one. So I rang, at first they were so unhelpful, then they rang me back three days later saying there must have been a mix up and two days after that, a van came and picked up the extra one! Lucky I kept it safe beside my opened one :)

Seriously though, I'd be so damn pissed off - You were promised this months ago, WTF is going on?!
 
i ordered mine at michaeljackson.com last month and it was delivered within 2 days ^__^
However, i wonder where is the 3D card that they promised...
 
GUYVER said:
can someone let me know if you purchased your opus from the times offer in the u k? i did and i have my book but not head anything about the reality card
Click to expand...


I got mine from the Times store and I haven't heard anything about the reality card and I never will.
The store didn't request my email address or phone number, so they are not able to contact me in any way. So annoying.
 
thevicky0106 said:
i ordered mine at michaeljackson.com last month and it was delivered within 2 days ^__^
However, i wonder where is the 3D card that they promised...
Click to expand...

you were.... you did... WHAT????
In two dasys??????

really 2 days????

I feel like the most stupid fan of all ages!!!!!!!!!!!!
 
I ordered mine from the times as well and I haven't received my opus reality info/card either. Sent them an email yesterday asking about it!
 
PCR said:
you were.... you did... WHAT????
In two dasys??????

really 2 days????

I feel like the most stupid fan of all ages!!!!!!!!!!!!
Click to expand...


yes, i did.
at first, i placed my order with banner&noble 5 days before Xmas 09 and had to wait for it till about 16th of Jan 2010; then, they sent me an email to apologize and ask if they could delay my OPUS to some other time. I was exhausted due to long waiting already, so i canceled order with B&B and bought the OPUS from michaeljackson.com (about $10 more compared to B&B). Beyond my expectation, the OPUS was delivered 2 days after. But, there was no card at all. I asked them, but no reply.
 
O M G!!!!!!!!!!!!!!

THE DAY HAS COME, THE DAY HAS COME!!!

MY MJ OPOUS BOOK HAS ARRIVED, IT HAS ARRIVED, IT HAS ARRIVED!!!!!!!!!!!!!!!!!

zrunningamok.gif
woot_jump.gif
zrunningamok.gif



BUT....

They sent it to the wrong address.

thshock.gif



Instead of my house, it was sent to my office. My company is still officially close for Summer break, but I arrived a week before to save one week for Winter. I spent the day almost going nuts trying to find where they had sent the book and got nothing. Before leaving the office, I asked one of the security guards at the entrance of the building if they had received any package and he said, "Yeah, the big parcel? Sure, it arrived this morning but as we found no one at your office, we stored here"... And "here" was an office that was alreday... close.

So go figure it: I don't have my book yet.
hohum.gif


I have started wondering of those conspiracy theories would apply to me too :ermm:

It's official: I'm the Opus Symbol Girl.
And I don't like it.
Bored.gif
 
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