The phone rang straight away but then I was on hold listening to Michael for 40 mins, had to call my network from another phone to top up before running out of credit while on hold. Meanwhile the internet finally went from 15 mins to 1 min (after nearly an hour) and then threw me off. I did eventually book tickets over the phone but it took a long time because I had to book each night individually. So anyone with an engaged tone, keep trying, as I was through for nearly an hour before I finally booked tickets.